Facility management - Appunti

Facility Management (delegation of authority)

- Responsibility

- Only in case of built environment

- Process management

- Continuous improvement

- Well being, environment conducive, it's the only way through which improve efficiency

- Multidisciplinary

Fiat Business Solution

- Business process management

- Goals: economic and operational efficiency

- Spin off September 2000

- Long term vision: strategic vision

Scope of Value

- Johnson IBM Controls

- Work Real Project & Space Support Technical Estate Engineering Planning Services Services

- Lease admin

- Project mgmnt

- Building

- Reception

- Maintenance Mgmnt

- New sites search

- Feasibility analysis

- Switchboard

- HVAC

- Sites acquisition

studies •Space •Cleaning •Fire•Dismission •Design planning •Pest control •Alarms•Sites evaluation •Tendering •MAC’s •Security •Lifts•Assets mgmnt & •Ops planning •CAD/CAM •Rooms booking •UPSreporting •Scheduling & •Maps archiving •Audiovisual •M&E•Relationships cost control •Relayouts •Mail & reprografic •MMSwith landlords •Legal fulfillments •Washroom •CMMS•Building •Final testing •Stationary •Energyinsurances •Equipment •Landscapingacceptance •Wast mgmnt•Maintenance •Couriersplanning SLA’s controlMMS KPI’s controlTechnologyCMMS Data repositoryLarge scope of work with a layer of technology controlling all the activities

OBJECTS WORKLIST PLANSWORK FEEDBACKEVENT REQUESTACTION SERVICECAFM: Computer Aided Facility Management EVIDENCE

It works like thatJoint venture –

Accordo fra aziende, anche di diversa nazionalità, per realizzare un determinato progetto, in tempi limitati, condivisione dei rischi e degli utili.

Crisis: risk + opportunity

Opportunity: risk mitigation + opportunity to be seized and exploited

Database has to take into consideration the following formula: E = K*I

ErrorsI: number of time the same data is loaded

K: costant > 1

IoT: utilizzare intelligenza artificale, per esempio sensori all’interno degli edifici Perception of temperature,humidity, lighting, noise, risk, equipment status, …

Benchmarking

Tool to improve performance. It is a learning process to promote cultural change.

Process of comparing your business with that of other competing companies or with the best practices of the marketyou belong to.

With the availability of the best practices of the market you can define targets for improvement that are reachable.

Key is the need to have data that represent best practices or market

averages against which to measure. Variables compared: cost, time, quality. The measured dimensions are typically the quality, time and cost.

Goals:

• Raise awareness of facility managers about their operating performance and allow them to make strategic choices based on objective data;
• Promote proper monitoring of management, reporting also some indicators that are particularly suitable for use in the reports;
• Provide the facility manager with the tools to make clear the value of the management and control of services.

Building services:

DEVICES	FROM	TO	GIA/WP
22	25
Equipment maintenance	ELECTRIC	4,5 €/sqm/year	6 €/sqm/year
WA/WP	10	11
Building maintenance	THERMAL	6 €/sqm/year	8,5 €/sqm/year	VP	35
Maintenance outdoor areas	WATER	1,5 €/sqm/year	2 €/sqm/year	H MANAGER	20
FIRE	1 €/sqm/year	1,5 €/sqm/year	MANAGER	12

Services to space:

INTRUSION	1 €/sqm/year	1,5 €/sqm/year	EMPLOYEES	8

Usage of space

Design and lay-out changes

ACCESS CONTROL

1 €/sqm/year 2 €/sqm/year- Internal movements LIFT 5 STOPS 1.800 €/lift/yearServices to people: 10 STOPS 2.100 €/lift/year- Cleaning and sanitizing >10 6.000 €/lift/year- Green interior BUILDING 4,5 €/sqm/year 7 €/sqm/year- Reception and concierge EXTERNAL 1 €/sqm/year 1 €/sqm/year- Corporate catering EXTERNAL GREEN 6 €/sqm/year 6 €/sqm/year- Armed security MAC 16,5 €/h 18,5 €/hCLEANING 15 €/sqm/year 19,5 €/sqm/yearGUARD NO GUNS 31.000 €/year 33.000 €/yearGUARD GUNS 54.000 €/year 58.000 €/yearRECEPTION 30.000 €/year 36.000 €/yearMEAL 5,5 €/meal 6,5 €/mealContract of 5m you need a firstphase of due diligence of one months,if you don’t already have assetregister.If you just have an Asset RegisterJust one weekth4 November 2020Seminario: PropTech – technologies in REPROPerties + TECHnologies- All technological and digital innovations relating to property.- All

The technological aspect that impacts the built environment is the implementation of digitalization solutions in the real estate sector. Many companies, especially startups, use technology to optimize the traditional value chain and achieve better efficiency and effectiveness.

Characteristics of this technological impact include:

• Diversified and distributed demand
• Diversified, distributed, and heterogeneous supply
• An efficient system for matching supply and demand
• Potential gain on both sides
• Scalability of the business model

The real estate sector is known for adopting technologies slowly due to its traditional nature, being a large asset type, and not readily embracing change. It is largely composed of private entities with large and heterogeneous assets, where personal connections and interactions are considered relevant.

Proptech has revolutionized the real estate sector. From 1980 to 2000, the focus was on seeking property ownership options through the production of real estate.

marketstudy.2000 – today: residential market came up online; E-commerce; Social network (creation of the senso of community).
PROPTECH 2.0

Zoopla, launched in 2007, is an online platform in which owners can sell/rent assets directly to buyers. Proptech = online platforms

HOW CAN I PASS ON MY HOME QUICKLY

Nested.com is a tech-centric agent, operating in the UK. It offers an innovative service that advances you a large majority of your home's appraisal. It makes you able to purchase your next home faster, while they try to sell yours in the meantime.

HOW CAN I HAVE A FULL DASHBOARD TO MANAGE MY RENTAL PROPERTIES SEAMLESSLY?

NoAgent helps owners manage everything related to rentals (i.e. finding the right tenant, credit checks, maintenance and repairs operations...)

PROPTECH 2.0

HOW CAN I ORDER A 3D HOME DESIGN PROJECT SEAMLESSLY?

Space Filing, operating in Belgium, offers an innovative design service that uses new 3D modelling technologies to create unique designs.

andpersonalized interior environments.

HOW CAN I MANAGE ALL MYCOMMERCIAL PROPERTIES IN ONEPLACE WITH DEEP ANALYTICS ANDREPORTING?

Infraspeak, operating in Portugal, helpsprofessional property and technical managersin centralizing data, defining key indicatorsand reporting trends.

2017 – today: integration of blockchain in RE sector (proptech 3.0)

It will help us in the transaction of ownership, transparent process.

Allow to be more efficient the process of asset’s transaction.

«The possibility that you will be able to document and isolate any small real estate asset’s ownership in aledger and trade it on the blockchain will mean that any home will become easily negotiable and easilytradeable. Hence it becomes a financial instrument, a security. This will all but transform real estate assetsinto financial assets via crypto securitization. Traditional securitization requires an issuer (i.e. a bank) as themiddleman and the startup costs of this process are in the

iCOMFORT

"Hundreds of thousands. With Blockchain it should be possible to create Special Purpose Vehicles to own the assets in a seamless process at a small fraction of the current cost" - Altar.Io

PropTech's improvements:

• Higher security
• Improved occupancy, understand which is the occupancy and improve it
• Better communication
• Integration of sustainability
• More transparency
• Increase innovation in the market
• Energy and consumption, in order to consume less smart building, integration of technology innovations in building in order to reduce the consumption and perform better the building itself

Classification:

• REAL ESTATE FINTECH: business that look at the transactions between parties
• SMART REAL ESTATE: business that look at the optimization of the in-use phase of buildings
• SHARING ECONOMY: business that look at the consumption of the assets, which will be shared
• PROFESSIONAL SERVICE: business that look at replacing the technicians operating in the RE sector

PropTech that monitors the occupancy of a building, use technology in order to make more efficient the build environment, they monitor how many people are using a specific area. They define a model which will show to the client which are the areas most used.

Spacemate: It's using in order to improve the workplace.

Sofia Locks: Look at improving the accessibility building.

Ti danno la possibilità di accedere a spazi di co-working, hotel o airbnb, tramite una card oppure smartphone; puoi accedere direttamente all'edificio utilizzando unicamente il tuo cell.

Reinventi: It will help in storage all the data related to the property, it's very useful during the DD phase.

Livemote: There's an app through which you can use an "alarm" and immediately it call the technician for repair the problem.

COVID-19: turning point for PropTech Implemented digitalization and find a new way for using the building it's necessary!!!!!!

So, covid-19 brought also positive new

f the traditional office space and the rise of flexible working solutions. The Covid-19 pandemic has further accelerated this trend, forcing companies to adopt new ways of working. One of the key drivers behind this transformation is technology. The real estate sector has realized the importance of embracing technological innovations to stay competitive and resilient. If companies had introduced these technologies before the impact of Covid-19, the consequences would have been less severe. PropTech, which stands for Property Technology, represents a long-term investment in the real estate industry. The market dynamics have changed, and now the goals are more challenging. Technology has become an essential component in every field, including real estate. On November 19, 2020, Chiara Tagliaro discussed the new ways of working. The concept of the office has evolved from being a mere property to a service. This shift has led to a reduction in traditional office spaces and the emergence of flexible working solutions. The Covid-19 pandemic has accelerated this transformation, making it even more crucial for companies to adapt to new ways of working. Technology plays a vital role in managing these changes and ensuring the success of businesses in this dynamic market.