Appunti completi del corso Facility Management

FACILITY MANAGEMENT

INTRODUCTION

Facility Management is an activity that facilitates the simplification and the efficiency in an organization, so, it assumes a relevant role in the organization of a company.

FM is the process consisting in the outsourcing of those services that a company considers to be:

• Not strategic
• Not belonging to its core business

So the process of coordinating activities in order to give the best service to the client is the basis of facility management. In order to make a building work well, there are many activities and services to be carried out by specialized providers. The goal is to manage all these services together in order to achieve a better result ← Importance of coordination.

HISTORY

FM is needed for complex buildings. FM was born in the USA in the 70’s, when large private corporations started to feel the need to pay providers able to manage the main and most demanding activities regarding the management of their real estate assets, in order to save time and to dedicate that time to their core business activities.

So, FM was born in order to satisfy the need of big companies to:

• Delegate the functions concerning the real estate management and operation to specialized providers
  • To save time and money
  • To be sure that the real estate assets are managed by providers that have the right knowledge and tools

How buildings are used by big corporations:

• As capital goods (Beni strumentali)
• As investments. Some private companies (insurance, banks, investment funds) use buildings as ways to do investments → to get profit.

Usually in a building there are 2 figures → the owner.

Usually the tenant is not the owner, so the clients of FM services are the tenants.

What happened in the 70’s is that companies understood the need of a devoted function in order to integrate and manage all the services related to the building.

Facility Management

Introduction

Facility Management is an activity that facilitates the simplification and the efficiency in an organization, so, it assumes a relevant role in the organization of a company.

FM is the process consisting in the outsourcing of those services that a company considers to be not strategic not belonging to its core business.

So the process of coordinating activities in order to give the best service to the client is the basis of Facility Management. In order to make a building work well, there are many activities and services to be carried out by specialized providers. The goal is to manage all these services together in order to achieve a better result ← Importance of coordination.

History

FM is needed for complex buildings. FM was born in the USA in the '70s, when large private corporations started to feel the need to pay providers able to manage the main and most demanding activities regarding the management of their real estate assets, in order to save time and to dedicate that time to their core business activities.

So, FM was born in order to satisfy the need of big companies to:

• delegate the functions concerning the real estate management and operation to specialized providers

→ To save time and money

→ To be sure that the real estate assets are managed by providers that have the right knowledge and tools

How buildings are used by big corporations:

• As Capital Goods (Beni strumentali)
• As investments. Some private companies (insurance, banks, investment funds) use buildings as ways to do investments → to get profit.

Usually in a building there are 2 figures → The owner

Usually the tenant is not the owner, so the clients of FM services are the tenants.

What happened in the '70s is that companies understood the need of a devoted function in order to integrate and manage all the services related to the building.

Property Life Cycle

• Increased importance of control and monitoring-International standards
• Increased complexity of the projects and processes--importance of quality
• The point of view of the user has become more and more important
• Increased complexity of Real Estate skills

Each phase of the property life cycle must be managed by a specific figure; and we have 3 Emerging activities in Real estate:

1. Project Planning and Investment Planning - Investor The devoted function is the Asset Management (1st emerging activity). The Asset management consists in doing:
   • Feasibility Studies
     • Portfolio Strategies
     • Analysis of property development operations
     • Planning and analysis of costs
   • Market analysis, analysis of demand and supply trends, property investments and returns of investments.
   • Investment Strategies