Concetti Chiave

In any phone situation, you can either ask to speak to someone, leave a message, or choose to call back later.
For business calls, specific requests like speaking to Mr. Burton or asking for an extension are common.
The other party may offer to take a message or inform you if the person is unavailable, and they might suggest calling back later.
Mobile phone etiquette includes speaking softly, keeping private conversations discreet, and maintaining a civil tone.
It is recommended to turn off your phone in places like cafés and cinemas, and to use hands-free devices when driving.

- Hello, can I speak to…?

- Can I leave a message, please?

- No, it’s Ok. I’ll call back later. (to an invitation to leave a message)

- Could I speak to Mr Burton, please?

- Hello, I’m ringing to…

- Extension 327, please

- Hello.

- Who’s calling?

- Can I take a message?

- I’m sorry, she’s not in at the moment.

- Trent Business Centre. Can I help you?

- I’m sorry he’s not here/in the office at the moment.

- Can I help?

- I’ll put you through.

- Could you call back in…?

• Speak softly so you don’t disturb other people.

• Keep your business private. Are you sure you want other people to hear?

• Keep a civil and pleasant tone, it doesn’t look good to shuot and get angry in public

• Pick your spot. Make sure you have good reception and there isn’t background noise.

• Turn it off in cafés, cinemas, etc. so the ring tone doesn’t disturb people.

• Use a hands-free phone when you drive. It’s dangerous to drive and talk on a mobile.

• Avoid using the phone while you are playing someone in a shop, at a public counter, etc.

Guida pratica per conversazioni telefoniche e buone maniere