Concetti Chiave
- In any phone situation, you can either ask to speak to someone, leave a message, or choose to call back later.
- For business calls, specific requests like speaking to Mr. Burton or asking for an extension are common.
- The other party may offer to take a message or inform you if the person is unavailable, and they might suggest calling back later.
- Mobile phone etiquette includes speaking softly, keeping private conversations discreet, and maintaining a civil tone.
- It is recommended to turn off your phone in places like cafés and cinemas, and to use hands-free devices when driving.
On the phone - Advice
Any Situation
- Hello, can I speak to…?
- Can I leave a message, please?
- No, it’s Ok. I’ll call back later. (to an invitation to leave a message)
Business
- Could I speak to Mr Burton, please?
- Hello, I’m ringing to…
- Extension 327, please
Other Party
Any Situation
- Hello.
- Who’s calling?
- Can I take a message?
- I’m sorry, she’s not in at the moment.
Business
- Trent Business Centre. Can I help you?
- I’m sorry he’s not here/in the office at the moment.
- Can I help?
- I’ll put you through.
- Could you call back in…?
Mobile phone etiquette
• Speak softly so you don’t disturb other people.
• Keep your business private.
• Keep a civil and pleasant tone, it doesn’t look good to shuot and get angry in public
• Pick your spot. Make sure you have good reception and there isn’t background noise.
• Turn it off in cafés, cinemas, etc. so the ring tone doesn’t disturb people.
• Use a hands-free phone when you drive. It’s dangerous to drive and talk on a mobile.
• Avoid using the phone while you are playing someone in a shop, at a public counter, etc.
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