Concetti Chiave
- Tour operators (T.O.) are large companies that organize inclusive tours by buying travel services in bulk, allowing them to offer lower prices.
- There are three types of T.O.: Inbound, catering to foreign tourists; Outbound, offering international packages; and Domestic, for local vacations.
- Specialist operators tailor inclusive tours to specific interests or requirements, such as particular destinations or modes of transport.
- Travel agencies sell travel packages and services, acting as intermediaries between tour operators and clients while also offering travel advice.
- Travel agencies are valued for their efficiency and reliability, earning commissions from tour operators and other providers for their services.
Organisation of tourism
Tour operators
T.O. are large travel companies which organize inclusive tours or packages. They buy accommodation, travel and services in bulk and for this reason the price they pay to providers is much less.
Inclusive tours have fixed prices and they are described in colorful brochures which are sent to clients directly or distributed through travel agencies.
There are three main types of T.O.:
1. Inbound T.O. provide tours, holidays and tourism services for people coming into their country from abroad;
2. Outbound T.O. supply package holidays for people from their own country wishing to travel abroad. This kind of holiday is generally classified as short haul (destination closest to home), medium haul (flights lasting between 2-5 hours) and long haul (flights lasting more than 5 hours);
3. Domestic T.O offer holidays to people who want to stay in their own country and just want a short break.
Specialist operators
Specialist operators provide inclusive tours to people with specific requirements or who have something specific in common. They can: concentrate on a particular destination; supply particular kinds of accommodation; include a specific means of transport; provide special interest holidays.
Travel agencies
Travel agencies are companies which sell the travel packages to customers. But they can also book ancillary services such as transport connections, car rental, etc.Travel agencies have a very important role in tourism and they:
• give information and advice;
• act as a link between tour operators and clients;
• sell airline, railway, ferry and coach tickets;
• arrange accommodation;
• organize excursion and tourism sightseeing.
The most important features of a travel agency are efficiency and reliability; if you work in a travel agency you have to discover what your clients’ requirements and needs really are. If you give them good advice, they will probably return to you to organize their next trip.
Travel agencies didn’t charge the public for their services. They received a commission from T.O., airline companies or other provider for every sale made.
Domande da interrogazione
- Quali sono i principali tipi di tour operator?
- Qual è il ruolo delle agenzie di viaggio nel turismo?
- Come guadagnano le agenzie di viaggio?
I principali tipi di tour operator sono tre: Inbound T.O., che offrono servizi turistici per persone che arrivano dall'estero; Outbound T.O., che forniscono pacchetti vacanza per persone che vogliono viaggiare all'estero; e Domestic T.O., che offrono vacanze a chi desidera rimanere nel proprio paese.
Le agenzie di viaggio vendono pacchetti turistici ai clienti e prenotano servizi accessori. Forniscono informazioni e consigli, fungono da collegamento tra tour operator e clienti, vendono biglietti di trasporto e organizzano alloggi ed escursioni.
Le agenzie di viaggio non addebitano costi al pubblico per i loro servizi, ma ricevono una commissione dai tour operator, compagnie aeree o altri fornitori per ogni vendita effettuata.
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