Concetti Chiave
- The prize from the WWTV’s Travel-n-Learn show competition was delivered late, arriving in early June instead of April.
- An incorrect language version of the prize was sent; a Russian pack was received instead of the requested English pack.
- The travel video included in the prize pack was of poor picture quality, contrary to the advertised HD definition.
- One of the audio cassettes was broken upon arrival, with the film dislodged and creased.
- The textbook, which was supposed to be part of the prize pack as per the advertisement, was missing entirely.
To whom it may concern,
Re: prize won in the WWTV’s Travel-n-Learn show competition
I am writing to complain about the prize that I have received after winning the competition organized by one of your shows, the WWTV’s Travel-n-Learn show, last February.
Problemi con il pacco ricevuto
There are several issues with the pack I have received. First of all the pack was supposed to be delivered in early April and not in early June but, most importantly, I had asked for an English pack, but since you sent me a Russian one I’ve been having serious problems of understanding its contents. But this is not all and language aside the travel video has a poor picture quality when it was supposed to be HD definition, one of the two audio cassettes was broken when I opened the pack (the film was dislodged and creased) and the textbook which was listed in advertisement as an item that was included in the pack is missing altogether.
Richiesta di un nuovo pacco
I participated in the competition because I was interested in winning the prize advertized and I’m not at all satisfied with it. Therefore I am writing to ask to you to deliver a new pack in English and including all the listed items: travel video, textbook and two audio cassettes, possibly functioning.
Thank you for your concern and the time you will dedicate to my request.
Best Regards.
Xxx
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