Concetti Chiave
- The letter outlines dissatisfaction with both product quality and customer service experienced at a boutique.
- The trousers purchased were of poor quality, tearing after just one use, contradicting the boutique's claims of top quality.
- The repair service provided was substandard, with the sewing done so poorly that the trousers remained unwearable.
- The shop assistant displayed impatience and rudeness, pressuring the customer to exchange instead of offering a refund.
- The letter requests a full refund for the trousers due to the unsatisfactory experience.
letter of complaint
Useful language for complaints
Opening
I am writing in connection with…
I am writing to complain about…
I wish to bring to your attention some problems which I encountered…
I am writing in response to your letter asking for detailed comments about (our stay) at your (hotel)..
Complaining
Unfortunately, the information you gave was misleading…
I am sorry to say that I was disappointed…
You claim.. In fact….
I must inform you that…
I clearly stated that we required…
Requesting
I would appreciate a full/partial refund.
I feel I am entitled to an explanation of/an apology for/ compensation for what happened.
I feel that at least an apology or better still a refund is due to us.
May I request that you have……as soon as possible?
Closing
Please let me know your decision as soon as possible.
I would appreciate an early reply.
I shall expect to hear from you…
If I hear nothing from you, I will have little choice but to…
I await your response to…
Example
Dear Sir/Madam,
I’m writing in regard to a pair of trousers that I bought at your boutique last week.
Firstly, you claim that your clothes are top quality. In fact, this was not the case. The trousers tore after I had worn them only once. In addition, you mention in your advertisement that you have an expert seamstress. However, when I got the trousers back from repair, I saw that the sewing was so badly done that I still could not wear them.
Finally, in spite of your claims of polite service, the shop assistant was impatient and rude. She tried to convince me to exchange the ruined trousers for something else, but I could not find anything I liked in the shop. Despite this, she refused to give me a refund.
In view of what has happened, I would like a full refund for the trousers.
I look forward to your reply
Yours faithfully
Marian Swanson
Domande da interrogazione
- ¿Cuál fue el problema principal que enfrentó Marian Swanson con su compra?
- ¿Qué acciones solicita Marian Swanson en su carta de queja?
- ¿Cómo describe Marian Swanson el comportamiento de la asistente de la tienda?
Marian Swanson tuvo problemas con la calidad de los pantalones que compró, ya que se rasgaron después de usarlos una sola vez, y también con el servicio recibido, ya que la costura de la reparación fue deficiente y la asistente de la tienda fue impaciente y grosera.
Marian Swanson solicita un reembolso completo por los pantalones debido a los problemas de calidad y el mal servicio que experimentó.
Marian Swanson describe a la asistente de la tienda como impaciente y grosera, ya que intentó convencerla de cambiar los pantalones arruinados por otra cosa, pero se negó a darle un reembolso.
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