Lettera di lamentela in inglese

Letter of complaint

To: Alitalia Customer Service Manager
From: William Anderson
Date: 05 April 2020
Subject: Complain FR753 3rd April

Dear Sirs,
I'm writing to complain about flight FR753 on 3rd April from Milan Malpensa Airport, Milan, to London.

At the airport, shortly before the scheduled departure time, signs of delay of the plane began to appear on the flight display; following a request for information from me and the other waiting passengers.

The staff of your company informed us generically that the plane had technical problems, without however providing us with information on how long the wait should have continued. After further postponements and in the face of poor information, the plane was only made to leave at 18 with a delay of approximately 4 hours compared to the scheduled time.

I request compensation for all the damages suffered, for the prolonged forced waiting at the airport and the arrival at destination with a significant delay compared to the originally scheduled time.

I look forward to receiving your reply.

Regards
William Anderson

To: William Anderson
From: Alitalia Customer service Manager
Date: 9 April 2020
Subject: Complain FR753 3rd April

Dear Mr Rossi,
With reference to your email of 5th April, we deeply regret that you experienced such an inconvenient delay.

Unfortunately, some problems are caused by things beyond our control.

However, I assure you that such a thing will never happen again and we are happy to refund you the money for your ticket.

We trust you will continue to use our airline for future travels and look forward to welcoming you again.

Yours sincerely,
Sofia Leonardo
Customer Service Manager