Concetti Chiave
- The prize package was delivered two months late, arriving in June instead of the promised early April.
- The recipient received a Russian pack instead of the requested English version, causing comprehension issues.
- The travel video included in the pack has poor picture quality, failing to meet the HD definition expectation.
- One of the audio cassettes was damaged upon arrival, with the film dislodged and creased.
- The textbook, advertised as part of the prize package, was missing from the delivered items.
To whom it may concern,
Re: prize won in the WWTV’s Travel-n-Learn show competition
I am writing to complain about the prize that I have received after winning the competition organized by one of your shows, the WWTV’s Travel-n-Learn show, last February.
What are the problems with the received package?
There are several issues with the pack I have received. First of all the pack was supposed to be delivered in early April and not in early June but, most importantly, I had asked for an English pack, but since you sent me a Russian one I’ve been having serious problems of understanding its contents. But this is not all and language aside the travel video has a poor picture quality when it was supposed to be HD definition, one of the two audio cassettes was broken when I opened the pack (the film was dislodged and creased) and the textbook which was listed in advertisement as an item that was included in the pack is missing altogether.
Request for a new package
I participated in the competition because I was interested in winning the prize advertized and I’m not at all satisfied with it. Therefore I am writing to ask to you to deliver a new pack in English and including all the listed items: travel video, textbook and two audio cassettes, possibly functioning.
Thank you for your concern and the time you will dedicate to my request.
Best Regards.
Xxx
Domande da interrogazione
- What issues did the winner encounter with the prize package from WWTV’s Travel-n-Learn show?
- What specific items were missing or defective in the prize package?
- What resolution is the winner seeking regarding the prize package issues?
The winner faced several issues, including a delayed delivery, receiving a Russian pack instead of an English one, poor picture quality of the travel video, a broken audio cassette, and a missing textbook.
The prize package was missing the textbook and included a broken audio cassette. Additionally, the travel video was not in HD quality as promised.
The winner is requesting a new package in English that includes all the advertised items: a travel video, a textbook, and two functioning audio cassettes.
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