INDICE:
INTRODUZIONE_____________________________________________________3-9
ACQUISIZIONE DEL PROGETTO_______________________________________10-18
PROJECT PORTFOLIO MANAGEMENT__________________________________19-27
ASPETTI ORGANIZZATIVI DELLE SOCIETA’ (OBS)__________________________28-34
LA PIANIFICAZIONE DEL PROGETTO___________________________________35-40
LE TECNICHE RETICOLARI____________________________________________41-54
GESTIONE DEI COSTI DI PROGETTO____________________________________55-58
RESOURCE SCHEDULING____________________________________________59-64
CONTROLLO DI PROGETTO__________________________________________65-73
LE FASI OPERATIVE DEL PROGETTO DI IMPIANTO_________________________74-81
ANALISI E GESTIONE DEI RISCHI DI PROGETTO___________________________82-93
LE RELAZIONI INTRPERSONALI NELLE ORGANIZZAZIONI__________________94-103
INTRODUZIONE
DEFINIZIONE DI PROGETTO:
/ůƉƌŽŐĞƩŽğƵŶ/E^/D/dd/s/d͛ĮŶĂůŝnjnjĂƚĞĂƌĂŐŐŝƵŶŐĞƌĞƵŶZ/^h>ddK^W/&/KŝŶƵŶ
ƚĞŵƉŽWZ&//dKĞ>/D/ddK͕ƵƟůŝnjnjĂŶĚŽƵŶD/y/Z/^KZ^͘
^ƉĞƐƐŽŝůƉƌŽŐĞƩŽğgoal oriented ŽǀǀĞƌŽğƵŶŝŵƉĞŐŶŽƚĞŵƉŽƌĂŶĞŽĚĞůůĞƌŝƐŽƌƐĞ͘
FATTORI CRITICI DI SUCCESSO:
ƵŶŽĚĞŝƉƌŝŶĐŝƉĂůŝŽďŝĞƫǀŝğƋƵĞůůŽĚŝƚƌŽǀĂƌĞŝůŐŝƵƐƚŽĐŽŵƉƌŽŵĞƐƐŽƚƌĂŝƐĞŐƵĞŶƟϯĂƐƉĞƫ͗
x Yh>/d͛
x K^d/
x dDW/
ŽǀĞ͗
x s>K/d͛/Z/^WK^d͗ĚĞƚĞƌŵŝŶĂůĂƚĞŵƉĞƐƟǀŝƚăŶĞůŐĞƐƟƌĞŝĐĂŵďŝĂŵĞŶƟĚŝĚŽŵĂŶĚĂ
x &>^^//>/d͛͗ğůĂĐĂƉĂĐŝƚăĚĞůƐŝƐƚĞŵĂĚŝĂĚĂƩĂƌƐŝĂůůĞĞƐŝŐĞŶnjĞ
x '^d/KE^E>>͗ŵŝŶŝŵŝnjnjĂƌĞƐƉƌĞĐŚŝŝŶƚƵƩĞůĞĂƫǀŝƚă
RAGIONI DI FALLIMENTO
>ĞƉƌŝŶĐŝƉĂůŝƌĂŐŝŽŶŝĚŝĨĂůůŝŵĞŶƚŽƐŽŶŽ͗
x ŝĸĐŽůƚĂŶĞůůĂŐĞƐƟŽŶĞĚĞůůĂĐŽŵƉůĞƐƐŝƚăĚĞůůĞĂƫǀŝƚăƉŽƌƚĂŶĚŽĂĚƵŶĂůůƵŶŐĂŵĞŶƚŽĚĞŝ
ƚĞŵƉŝĚŝƌĞĂůŝnjnjĂnjŝŽŶĞŽĂĚƵŶĂĐƌĞƐĐŝƚĂŝŶĐŽŶƚƌŽůůĂƚĂĚĞůůĂƐƉĞƐĂ
x WŝĂŶŝĮĐĂnjŝŽŶĞŶŽŶĂĚĞŐƵĂƚĂ
x DĂŶĐĂŶnjĂĚŝĐŽŶƚƌŽůůŽĞĚŝƌŝƐŽƌƐĞ
x ZƵŽůŝŶŽŶĐŚŝĂƌŝ
x DĂŶĐĂŶnjĂĚŝƉŽƚĞƌĞŵĂŶĂŐĞƌŝĂůĞ
x DĂŶĐĂƚĂŐĞƐƟŽŶĞĚĞŝƌŝƐĐŚŝ
x DĂŶĐĂŶnjĂĚŝĐŽŵƵŶŝĐĂnjŝŽŶĞ
x ZĞƋƵŝƐŝƟŶŽŶĐŚŝĂƌŝ
x ƐƉĞƩĂƟǀĞŶŽŶƌĞĂůŝƐƟĐŚĞ
x ŽŶŇŝƫƚƌĂƐƚĂŬĞŚŽůĚĞƌƐ
x WƌŽďůĞŵŝĞƐƚĞƌŶŝ
x ƌƌŽƌŝĐŽŶƚƌĂƩƵĂůŝ
x WƌŽũĞĐƚDĂŶĂŐĞƌĚĞďŽůĞ͘
/ůƌƵŽůŽĚĞůWƌŽũĞĐƚDĂŶĂŐĞƌŶĞůƚĞŵƉŽĚŝǀĞŶƚĂƐĞŵƉƌĞƉŝƶĚŝĸĐŝůĞ͘ŝžğĚŽǀƵƚŽĚĂl ĨĂƩŽĐŚĞůe
ĂnjŝĞŶĚĞǀŽŐůŝŽŶŽŽƩĞŶĞƌĞƌŝƐƵůƚĂƟǀĞůŽĐŝĞĚĂŶŶŽŝŵƉŽƌƚĂŶnjĂĂŝƌŝƐƵůƚĂƟŶĞŝŶƵŽǀŝĐŽŶƚƌĂƫĚŝ
ůĂǀŽƌŽ͕ lĞƉĞƌƐŽŶĞĐŽŝŶǀŽůƚĞŶĞŝƉƌŽŐĞƫŚĂŶŶŽĐŽŵƉĞƚĞŶnjĞĚŝǀĞƌƐĞ͕ĞĐŝƐŝĂƐƉĞƩĂĐŚĞŝƉƌŽŐĞƫ
ƉŽƌƟŶŽƵŶďƵŽŶƌŝƚŽƌŶŽƐƵŐůŝŝŶǀĞƐƟŵĞŶƟ͘ŝžĐŽŵƉŽƌƚĂůĂŶĞĐĞƐƐŝƚăĚŝŽƌŐĂŶŝnjnjĂƌĞĂŶĐŚĞŝ
ƉƌŽŐĞƫŝŶƚĞƌŶŝŝŶŵŽĚŽƐŝŵŝůĞĂƵŶĂƌĞůĂnjŝŽŶĞĐůŝĞŶƚĞ-ĨŽƌŶŝƚŽƌĞ͘dƵƩĂǀŝĂ͕ůΖƵŶŝŽŶĞĚĞůůĞĚŝǀĞƌƐĞ
ƉĂƌƟĂůůΖŝŶƚĞƌŶŽĚĞůůĞĂnjŝĞŶĚĞğĂŶĐŽƌĂůŝŵŝƚĂƚĂ͕ĞĐŝƐŝĐŽŶĐĞŶƚƌĂƉŝƶƐƵŐůŝŽďŝĞƫǀŝƐƚƌƵƩƵƌĂůŝĐŚĞ
ƐƵůůĂĐŽůůĂďŽƌĂnjŝŽŶĞ͘EŽŶğĂŶĐŽƌĂĚŝīƵƐĂůĂŵĞŶƚĂůŝƚăĚŝůĂǀŽƌĂƌĞŝŶƉƌŽŐĞƩŽ͕ĞŐůŝƐƚƌƵŵĞŶƟƉĞƌ
ŐĞƐƟƌĞŝƉƌŽŐƌĂŵŵŝĞŝƉƌŽŐĞƫŶŽŶǀĞŶŐŽŶŽƐƉĞƐƐŽƵƟůŝnjnjĂƟ͘ŝƐŽŶŽƐƉĞƐƐŽƐĐŽŶƚƌŝƚƌĂĚŝǀĞƌƐĞ
ƉĞƌƐŽŶĞĐŽŝŶǀŽůƚĞ͘
STAKEHOLDERS
:
'ůŝƐƚĂŬĞŚŽůĚĞƌƐƐŽŶŽƚƵƫĐŽůŽƌŽĐŽŝŶǀŽůƟŶĞůƉƌŽŐĞƩŽ͘
ƐƐŝƉŽƐƐŽĞƐƐĞƌĞ͗
x /EdZE/>KEdZdKZ͗ŝůƚĞĂŵĚĞůƉƌŽũĞĐƚŵĂŶĂŐĞƌ
x ^dZE/>KEdZdKZ͗ƐƉŽŶƐŽƌ͕ĐŽŵŵŝƩĞŶƚĞ͕ĐůŝĞŶƚĞ͕ĨŽƌŶŝƚŽƌŝ͕ĞĐĐ͙
ŽǀĞ͗
x KEdZdKZ͗/ůΗĐŽŶƚƌĂĐƚŽƌΗğůΖĂnjŝĞŶĚĂĐŚĞǀŝŶĐĞƵŶĂŐĂƌĂĚΖĂƉƉĂůƚŽĞĮƌŵĂƵŶĐŽŶƚƌĂƩŽ
ĐŽŶŝůĐůŝĞŶƚĞ;ĐŽŵŵŝƩĞŶƚĞͿƉĞƌĨŽƌŶŝƌĞƵŶƐĞƌǀŝnjŝŽŽƵŶƉƌŽĚŽƩŽ͘YƵĂŶĚŽĐŝƐŽŶŽƉƌŽŐĞƫ
ŵŽůƚŽŐƌĂŶĚŝ͕ƉƵžĂĐĐĂĚĞƌĞĐŚĞĚŝǀĞƌƐĞŝŵƉƌĞƐĞƐŝƵŶŝƐĐĂŶŽŝŶƵŶĐŽŶƐŽƌnjŝŽƚĞŵƉŽƌĂŶĞŽ͕
ĐŚŝĂŵĂƚŽΗƉĂƌƚŶĞƌƐΗ͕ĞŝůĐůŝĞŶƚĞĂĸĚĂĂƵŶƚĞƌnjŽŝůĐŽŵƉŝƚŽĚŝĐŽŽƌĚŝŶĂƌĞŝůƉƌŽŐĞƩŽ͕
ĐŚŝĂŵĂƚŽΗŵĂŶĂŐŝŶŐĐŽŶƚƌĂĐƚŽƌΗ͘/ŶƐŽƐƚĂŶnjĂ͕ŝůĐŽŶƚƌĂĐƚŽƌƉƌŝŶĐŝƉĂůĞĂƐƐƵŵĞůĂ
ƌĞƐƉŽŶƐĂďŝůŝƚăĚŝŐĞƐƟƌĞůΖŝŶƚĞƌŽƉƌŽŐĞƩŽ͕ĂŶĐŚĞƐĞĐŽŝŶǀŽůŐĞĚŝǀĞƌƐĞĂnjŝĞŶĚĞƉĂƌƚŶĞƌ͘
x >/Ed͗ĐŽůƵŝĐŚĞƌŝĐŚŝĞĚĞĞƉĂŐĂƉĞƌŝůƉƌŽŐĞƩŽ͕ůΖŝŶǀĞƐƟƚŽƌĞĐŚĞĐŽƉƌĞŝĐŽƐƟŶĞĐĞƐƐĂƌŝ
ƉĞƌƌĞĂůŝnjnjĂƌůŽ͘
x KDD/ddEd͗/ůΗĐŽŵŵŝƩĞŶƚĞΗğĐŽůƵŝĐŚĞĨĂƵŶĂƌŝĐŚŝĞƐƚĂƉĞƌŽƩĞŶĞƌĞĚĞŝƐĞƌǀŝnjŝŽ
ƉƌŽĚŽƫĚĂƌĞĂůŝnjnjĂƌĞĚĂĂůƚƌĞĂnjŝĞŶĚĞ͘YƵĞƐƚĂƌŝĐŚŝĞƐƚĂǀŝĞŶĞĐŚŝĂŵĂƚĂΗĐŽŵŵĞƐƐĂΗĞ
ǀŝĞŶĞŝŶǀŝĂƚĂĂĚŝǀĞƌƐŝƉŽƐƐŝďŝůŝĨŽƌŶŝƚŽƌŝ͘/ůĐŽŵŵŝƩĞŶƚĞƐŝĂƐƐƵŵĞůĂƌĞƐƉŽŶƐĂďŝůŝƚăĚŝŐĞƐƟƌĞ
ŝůƉƌŽŐĞƩŽƉƌĞƐƐŽŝůƉƌŽƉƌŝŽĐůŝĞŶƚĞ͘WƵžƐƵĐĐĞĚĞƌĞĐŚĞŝůƌƵŽůŽĚŝĐůŝĞŶƚĞĞĐŽŵŵŝƩĞŶƚĞƐŝĂ
ƐǀŽůƚŽĚĂůůĂƐƚĞƐƐĂĂnjŝĞŶĚĂŽĞŶƚĞ͕ŽƉƉƵƌĞƉŽƐƐŽŶŽĞƐƐĞƌĞƐƚƌƵƩƵƌĞƐĞƉĂƌĂƚĞ͕ĐŽŵĞĂĚ
ĞƐĞŵƉŝŽŶĞůĐĂƐŽĚŝƵŶƐĞƌǀŝnjŝŽŐůŽďĂůĞĚŽǀĞŝůĐŽŵŵŝƩĞŶƚĞŐĞƐƟƐĐĞŝůƉƌŽŐĞƩŽƉĞƌĐŽŶƚŽ
ĚĞůĐůŝĞŶƚĞĮŶĂůĞ͘
x hd/>/dKZ͗ůĂƉĞƌƐŽŶĂŽůΖĞŶƚĞĐŚĞƵƐƵĨƌƵŝƐĐĞĚĞŝƌŝƐƵůƚĂƟ;ŽƵƚƉƵƚͿĚĞůƉƌŽŐĞƩŽ͘
x >/E/dZ/K͗^ĞŝůĐůŝĞŶƚĞĞŝůĐŽŶƚƌĂĐƚŽƌŶŽŶƉŽƐƐŝĞĚŽŶŽůĞĐŽŵƉĞƚĞŶnjĞƚĞĐŶŝĐŚĞŽŝů
ŬŶŽǁ-ŚŽǁ;ĐŽŶŽƐĐĞŶnjĂƉƌĂƟĐĂ͕ĂůůĞĐŽŵƉĞƚĞŶnjĞƚĞĐŶŝĐŚĞĞĂůůΖĞƐƉĞƌŝĞŶnjĂĂĐƋƵŝƐŝƚĂĚĂƵŶ
ŝŶĚŝǀŝĚƵŽŽƵŶΖŽƌŐĂŶŝnjnjĂnjŝŽŶĞŝŶƵŶĚĞƚĞƌŵŝŶĂƚŽĐĂŵƉŽͿƉĞƌƌĞĂůŝnjnjĂƌĞŝůƉƌŽŐĞƩŽ͕ƉŽƐƐŽŶŽ
ŶĞŐŽnjŝĂƌĞƵŶĂůŝĐĞŶnjĂĐŽŶŝůƉƌŽƉƌŝĞƚĂƌŝŽĚĞůůĞĐŽŶŽƐĐĞŶnjĞƚĞĐŶŽůŽŐŝĐŚĞŶĞĐĞƐƐĂƌŝĞ͘
x &KZE/dKZ͗ƵŶĂƌŝƐŽƌƐĂĞƐƚĞƌŶĂĐŚĞŝůĐŽŶƚƌĂĐƚŽƌĚĞĐŝĚĞĚŝĐŽŝŶǀŽůŐĞƌĞŶĞůůĂŐĞƐƟŽŶĞĚĞů
ƉƌŽŐĞƩŽ͘WŽƐƐŽŶŽĨŽƌŶŝƌĞĐŽŵƉŽŶĞŶƟĚŝĂƩƌĞnjnjĂƚƵƌĞ͕ƉĂƌƟĚŝŝŵƉŝĂŶƚŽŽƐŝƐƚĞŵŝĐŽŵƉůĞƟ͕
ŵĂƚĞƌŝĂůŝǀĂƌŝ͕ƉĞƌƐŽŶĂůĞƚĞĐŶŝĐŽ͕ĞĐĐ͘
x EKZDdKZ/^dZE/͗^ŽŶŽŐůŝĞŶƟŽůĞĂƵƚŽƌŝƚăĐŚĞƐƚĂďŝůŝƐĐŽŶŽůĞŶŽƌŵĞĞůĞƌĞŐŽůĞĂǀĂƌŝ
ůŝǀĞůůŝ;ůŽĐĂůĞ͕ŶĂnjŝŽŶĂůĞ͕ŝŶƚĞƌŶĂnjŝŽŶĂůĞͿĐŚĞĚĞǀŽŶŽĞƐƐĞƌĞƐĞŐƵŝƚĞĚƵƌĂŶƚĞůĂƌĞĂůŝnjnjĂnjŝŽŶĞ
ĚĞůƉƌŽŐĞƩŽ͘
x >dZ/͗^ŽŶŽůĞƉĞƌƐŽŶĞŽŐůŝĞŶƟĐŚĞƉŽƐƐŽŶŽĞƐƐĞƌĞŝŶŇƵĞŶnjĂƟĚĂůƉƌŽŐĞƩŽŽĂǀĞƌĞƵŶ
ƌƵŽůŽŝŶĞƐƐŽ͘
STAKEHOLDERS ANALYSIS
ůΖĂŶĂůŝƐŝĚĞŐůŝƐƚĂŬĞŚŽůĚĞƌŵŝƌĂĂƐŽĚĚŝƐĨĂƌĞůĞĞƐŝŐĞŶnjĞĞůĞĂƐƉĞƩĂƟǀĞĚŝƚƵƩĞůĞƉĂƌƟĐŽŝŶǀŽůƚĞ
ŶĞůƉƌŽŐĞƩŽ͕ĂůĮŶĞĚŝŽƩĞŶĞƌĞďĞŶĞĮĐŝĞĐŽŶŽŵŝĐŝ͕ĐƌĞĂƌĞƌĞůĂnjŝŽŶŝĚŝĮĚƵĐŝĂĞŵŝŐůŝŽƌĂƌĞůĂ
ƌĞƉƵƚĂnjŝŽŶĞĚĞůůΖĂnjŝĞŶĚĂ͘
/ůWƌŽũĞĐƚDĂŶĂŐĞƌĚĞǀĞĐŽŶŽƐĐĞƌĞŐůŝŽďŝĞƫǀŝĞůĞƌĞƐƉŽŶƐĂďŝůŝƚăĚŝĐŝĂƐĐƵŶŽĚĞŐůŝƐƚĂŬĞŚŽůĚĞƌ͘
MATRICE DI PRIORITA’ DEGLI STAKEHOLDERS (URGENZA/POTERE)
È ƵŶŽƐƚƌƵŵĞŶƚŽƵƟůŝnjnjĂƚŽƉĞƌǀĂůƵƚĂƌĞĞĐůĂƐƐŝĮĐĂƌĞŐůŝƐƚĂŬĞŚŽůĚĞƌƐŝŶďĂƐĞĂůůΖƵƌŐĞŶnjĂĚĞůůĞ
ůŽƌŽƌŝĐŚŝĞƐƚĞŽĞƐŝŐĞŶnjĞĞĂůůŽƌŽƉŽƚĞƌĞŽŝŶŇƵĞŶnjĂŶĞůƉƌŽŐĞƩŽ͘
x WKdE͗ŝŶĚŝĐŚŝĂŵŽů͛ŝŵƉĂƩŽĐŚĞƋƵĞůůŽƐƚĂŬĞŚŽůĚĞƌŚĂƐƵůůĂƌŝƵƐĐŝƚĂĚĞůƉƌŽŐĞƩŽ͘
x hZ'E͗ŝŶĚŝĐŚŝĂŵŽŝůƋƵĂŶĚŽŐůŝƐƚĂŬĞŚŽůĚĞƌĞŶƚƌĂŶŽŝŶŐŝŽĐŽŶĞůƉƌŽŐĞƩŽ͘
>ĂŵĂƚƌŝĐĞĚŝƉƌŝŽƌŝƚăĚĞŐůŝƐƚĂŬĞŚŽůĚĞƌƐĚŝǀŝĚĞŐůŝƐƚĂŬĞŚŽůĚĞƌƐŝŶƋƵĂƩƌŽĐĂƚĞŐŽƌŝĞ͗
ϭ͘ WƌŝŽƌŝƚăĂůƚĂ͗'ůŝƐƚĂŬĞŚŽůĚĞƌƐĐŚĞŚĂŶŶŽƐŝĂƵŶΖƵƌŐĞŶnjĂĞůĞǀĂƚĂĐŚĞƵŶĂůƚŽƉŽƚĞƌĞ͘^ŽŶŽ
ĐŽŶƐŝĚĞƌĂƟŵŽůƚŽŝŵƉŽƌƚĂŶƟĞƌŝĐŚŝĞĚŽŶŽƵŶĂŐĞƐƟŽŶĞĂƩĞŶƚĂĞƵŶΖĂƩĞŶnjŝŽŶĞƉĂƌƟĐŽůĂƌĞ͘
Ϯ͘ WƌŝŽƌŝƚăŵĞĚŝĂ͗'ůŝƐƚĂŬĞŚŽůĚĞƌƐĐŚĞƉŽƐƐŽŶŽĂǀĞƌĞƵŶΖƵƌŐĞŶnjĂĞůĞǀĂƚĂŵĂƵŶƉŽƚĞƌĞ
ƌĞůĂƟǀĂŵĞŶƚĞďĂƐƐŽ͕ŽǀŝĐĞǀĞƌƐĂ͘ZŝĐŚŝĞĚŽŶŽƵŶĂŐĞƐƟŽŶĞĂĚĞŐƵĂƚĂ͕ŵĂƉŽƚƌĞďďĞƌŽŶŽŶ
ƌŝĐŚŝĞĚĞƌĞƵŶΖĂƩĞŶnjŝŽŶĞĐŽƐŞŝŵŵĞĚŝĂƚĂĐŽŵĞƋƵĞůůŝĂĚĂůƚĂƉƌŝŽƌŝƚă͘
ϯ͘ WƌŝŽƌŝƚăďĂƐƐĂ͗'ůŝƐƚĂŬĞŚŽůĚĞƌƐĐŚĞŚĂŶŶŽƐŝĂƵŶΖƵƌŐĞŶnjĂďĂƐƐĂĐŚĞƵŶƉŽƚĞƌĞďĂƐƐŽ͘ŶĐŚĞ
ƐĞƉŽƐƐŽŶŽĞƐƐĞƌĞŝŶƚĞƌĞƐƐĂƟĂůƉƌŽŐĞƩŽ͕ŶŽŶƌŝĐŚŝĞĚŽŶŽƵŶĂŐĞƐƟŽŶĞŝŶƚĞŶƐŝǀĂ͘
ϰ͘ DŽŶŝƚŽƌĂŐŐŝŽŵŝŶŝŵŽ͗'ůŝƐƚĂŬĞŚŽůĚĞƌƐĐŽŶƵƌŐĞŶnjĂĞƉŽƚĞƌĞďĂƐƐŝ͘EŽŶƌŝĐŚŝĞĚŽŶŽƵŶĂ
ŐĞƐƟŽŶĞƉĂƌƟĐŽůĂƌĞ͕ŵĂǀĂŶŶŽĐŽŵƵŶƋƵĞŵŽŶŝƚŽƌĂƟƉĞƌĂƐƐŝĐƵƌĂƌƐŝĐŚĞŶŽŶĞŵĞƌŐĂŶŽ
ŶƵŽǀĞĞƐŝŐĞŶnjĞŽŝŶŇƵĞŶnjĞ͘
RESPONSIBILITY ASSIGNMENT MATRIX (RAM)
>ĂZĞƐƉŽŶƐŝďŝůŝƚLJƐƐŝŐŶŵĞŶƚDĂƚƌŝdž;ZDͿ͕ŶŽƚĂĂŶĐŚĞĐŽŵĞDĂƚƌŝĐĞĚŝĂƐƐĞŐŶĂnjŝŽŶĞĚĞůůĞ
ƌĞƐƉŽŶƐĂďŝůŝƚă͕ğƵŶŽƐƚƌƵŵĞŶƚŽƵƟůŝnjnjĂƚŽƉĞƌĚĞĮŶŝƌĞĞĂƐƐĞŐŶĂƌĞůĞƌĞƐƉŽŶƐĂďŝůŝƚăĂĐŝĂƐĐƵŶ
ŵĞŵďƌŽĚĞůƚĞĂŵ;ƐƚĂŬĞŚŽůĚĞƌŝŶƚĞƌŶŽͿƉĞƌůĞĚŝǀĞƌƐĞĂƫǀŝƚăŽĐŽŵƉŝƟĚĞůƉƌŽŐĞƩŽ͘
>ĂZDğĂĐĐŽŵƉĂŐŶĂƚĂĚĂƵŶĂůĞŐĞŶĚĂƉĞƌůĂĚĞĮŶŝnjŝŽŶĞĚĞŝƌƵŽůŝ͘
DETAILED STAKEHOLDER ASSESSMENT
>ĂĞƚĂŝůĞĚ^ƚĂŬĞŚŽůĚĞƌƐƐĞƐƐŵĞŶƚ ğƵŶƉƌŽĐĞƐƐŽĐŚĞĂŶĂůŝnjnjĂŝŶŵŽĚŽĂƉƉƌŽĨŽŶĚŝƚŽŐůŝ
ƐƚĂŬĞŚŽůĚĞƌĚŝƵŶƉƌŽŐĞƩŽ͘/ŶĐůƵĚĞůΖŝĚĞŶƟĮĐĂnjŝŽŶĞĚĞŐůŝƐƚĂŬĞŚŽůĚĞƌ͕ůΖĂŶĂůŝƐŝĚĞůůĞůŽƌŽ
ĐĂƌĂƩĞƌŝƐƟĐŚĞ͕ůĂǀĂůƵƚĂnjŝŽŶĞĚĞůůĞůŽƌŽĞƐŝŐĞŶnjĞĞĂƐƉĞƩĂƟǀĞ͕ůΖĂŶĂůŝƐŝĚĞůůΖŝŶŇƵĞŶnjĂĞĚĞůƉŽƚĞƌĞ
ĐŚĞŚĂŶŶŽ͕ĞůĂŐĞƐƟŽŶĞĚĞůůĞůŽƌŽƉƌĞŽĐĐƵƉĂnjŝŽŶŝĞĚĞŝƉŽƚĞŶnjŝĂůŝŝŵƉĂƫƐƵůƉƌŽŐĞƩŽ͘YƵĞƐƚŽ
ƉƌŽĐĞƐƐŽĨŽƌŶŝƐĐĞŝŶĨŽƌŵĂnjŝŽŶŝŝŵƉŽƌƚĂŶƟƉĞƌĐŽŝŶǀŽůŐĞƌĞŐůŝƐƚĂŬĞŚŽůĚĞƌ͕ŐĞƐƟƌĞůĞƌĞůĂnjŝŽŶŝĞ
ŵŝƟŐĂƌĞŝƌŝƐĐŚŝ͘
FASI ED I PROCESSI NEL PROJECT MANAGEMENT
ƵƌĂŶƚĞůĞĚŝǀĞƌƐĞĨĂƐŝĚŝƵŶƉƌŽŐĞƩŽ͕ŝůƚĂƐƐŽ ĚĞůůĞƌŝƐŽƌƐĞŝŵƉŝĞŐĂƚĞǀĂƌŝĂ;Ăůů͛ŝŶŝnjŝŽĞĂůůĂĮŶĞ͕Ěŝ
ƐŽůŝƚŽŝůƚĂƐƐŽğďĂƐƐŽͿ͘DĂŶŵĂŶŽĐŚĞŝůƉƌŽŐĞƩŽǀĂĂǀĂŶƟ͕ůΖŝŶĐĞƌƚĞnjnjĂƌŝŐƵĂƌĚŽĂŝƚĞŵƉŝĞĂŝĐŽƐƟ
ĚŝŵŝŶƵŝƐĐĞ͘>ĞĚĞĐŝƐŝŽŶŝƉƌĞƐĞŶĞůůĞƉƌŝŵĞĨĂƐŝĚĞůƉƌŽŐĞƩŽŚĂŶŶŽƵŶŝŵƉĂƩŽŵĂŐŐŝŽƌĞƐƵŝƚĞŵƉŝĞ
ƐƵŝĐŽƐƟƚŽƚĂůŝƌŝƐƉĞƩŽĂƋƵĞůůĞƉƌĞƐĞŶĞůůĞĨĂƐŝĮŶĂůŝ͘/ŶŽŐŶŝĨĂƐĞǀĞŶŐŽŶŽŽƩĞŶƵƟƌŝƐƵůƚĂƟ
ŝŶƚĞƌŵĞĚŝĐŚĞƐĞƌǀŽŶŽĐŽŵĞŝŶƉƵƚƉĞƌůĂĨĂƐĞƐƵĐĐĞƐƐŝǀĂ͘ WŽƐƐŝĂŵŽĚŝƌĞĐŚĞŝůƉƌŽŐĞƩŽğƵŶ
ƉƌŽĐĞƐƐŽƐĞƋƵĞŶnjŝĂůĞŝŶĐƵŝŝƌŝƐƵůƚĂƟĚŝƵŶĂĨĂƐĞŝŶŇƵĞŶnjĂŶŽƋƵĞůůĂƐƵĐĐĞƐƐŝǀĂ͘
x INIZIAZIONE͗ĞĮŶŝnjŝŽŶĞĚĞŐůŝŽďŝĞƫǀŝĚŝƉƌŽŐĞƩŽĞƐŝĐŚŝƵĚĞŝůĐŽŶƚƌĂƩŽ͘EĞůĐŽŶƚƌĂƩŽ
ĂŶĚƌĞŵŽĂĚĞĮŶŝƌĞŝƚĞŵƉŝĚŝĐŽŶƐĞŐŶĂ͕ŝĐŽƐƟ͕ůĞŵŽĚĂůŝƚăĚŝƉĂŐĂŵĞŶƚŽĞůĂƋƵĂůŝƚă
ĚĞůů͛ŽƉĞƌĂĚĞĮŶŝƚĂƚƌĂŵŝƚĞŝ<W/;ŝŶĚŝĐĂƚŽƌŝĐŚŝĂǀĞĚŝƉĞƌĨŽƌŵĂŶĐĞͿ͘
KhdWhd͗
o hEKEdZddK
/ůĐŽŶƚƌĂƩŽĐŚĞǀŝĞŶĞĮƌŵĂƚŽƐƚĂďŝůŝƐĐĞ͗
ĐŚŝƐŽŶŽůĞƉĂƌƟĐŽŝŶǀŽůƚĞ͗ƵŶZĞƐƉŽŶƐĂďŝůĞ͕ƵŶŽŽƌĚŝŶĂƚŽƌĞĚĞů
ƉƌŽŐĞƩŽ;WƌŽũĞĐƚDĂŶĂŐĞŵĞŶƚͿ͕ĞĐĐ͘͘
ƵŶƉƌŽŐƌĂŵŵĂŐĞŶĞƌĂůĞĚĞůůĞĂƫǀŝƚăĚĂƐǀŽůŐĞƌĞ͕
ƵŶŝŵƉŽƌƚŽŵĂƐƐŝŵŽĚĂƉĂŐĂƌĞ͕ĐŽŵĞǀĞƌƌĂŶŶŽĞīĞƩƵĂƟŝƉĂŐĂŵĞŶƟ͕
ůĞĐŽŶĚŝnjŝŽŶŝŐĞŶĞƌĂůŝ͕ŝŶĐůƵƐĂůĂƉŽƐƐŝďŝůŝƚăĚŝĐŽŝŶǀŽůŐĞƌĞĂůƚƌĞĂnjŝĞŶĚĞ
ƉĞƌƐǀŽůŐĞƌĞĚĞƚĞƌŵŝŶĂƚĞƉĂƌƟĚĞůƉƌŽŐĞƩŽ͕
ůĂƉƌŽƉƌŝĞƚăĚĞŝƌŝƐƵůƚĂƟŽƩĞŶƵƟ͕
ůĞĐŽŶĚŝnjŝŽŶŝĚŝƌŝƐŽůƵnjŝŽŶĞĚĞůĐŽŶƚƌĂƩŽ
ŝůƚƌŝďƵŶĂůĞĐŽŵƉĞƚĞŶƚĞƉĞƌƌŝƐŽůǀĞƌĞĞǀĞŶƚƵĂůŝĚŝƐƉƵƚĞ͘
/ŶŽůƚƌĞ͕ŶĞůĐŽŶƚƌĂƩŽƉƵžĞƐƐĞƌĞƐƉĞĐŝĮĐĂƚĂƵŶĂĚƵƌĂƚĂŵĂƐƐŝŵĂƉĞƌƐǀŽůŐĞƌĞůĞ
ĂƫǀŝƚăƉƌĞǀŝƐƚĞ͘
o hE>>'dKdE/K͗
>ΖĂůůĞŐĂƚŽƚĞĐŶŝĐŽğƵŶĚŽĐƵŵĞŶƚŽĐŚĞĐŽŶƟĞŶĞŝŶĨŽƌŵĂnjŝŽŶŝĐŚŝĂƌĞĞ
ĚĞƩĂŐůŝĂƚĞƐƵůƉƌŽŐĞƩŽ͘
>ĞŝŶĨŽƌŵĂnjŝŽŶŝƐŽŶŽ͗
ĞƐĐƌŝnjŝŽŶĞĚĞůůΖĂnjŝĞŶĚĂĞĚĞůŐƌƵƉƉŽĚŝůĂǀŽƌŽ
^ĐĞŶĂƌŝŽĚŝƌŝĨĞƌŝŵĞŶƚŽ
KďŝĞƫǀŽĮŶĂůĞĚĞůƉƌŽŐĞƩŽ
ĞŶĞĮĐŝĂƩĞƐŝ
ĂƟƐĂůŝĞŶƟĚĞůƉƌŽŐĞƩŽ͗ ;ŽďŝĞƫǀŽĮŶĂůĞ͕ĐĂƌĂƩĞƌŝƐƟĐŚĞĚĂƌĞĂůŝnjnjĂƌĞĞ
ƐƉĞĐŝĮĐŚĞƋƵĂŶƟƚĂƟǀĞ͕ƉƌŝŶĐŝƉĂůŝƉƌŽďůĞŵĂƟĐŚĞͿ
KďŝĞƫǀŝĞĂƫǀŝƚăĚĞůƉƌŽŐĞƩŽ
ZŝƐƵůƚĂƟĚŝƐƉŽŶŝďŝůŝĂůƚĞƌŵŝŶĞĚĞůůĞĂƫǀŝƚă
/ŶƚĞƌĞƐƐĞƚĞĐŶŝĐŽ-ƐĐŝĞŶƟĮĐŽĚĞůƉƌŽŐĞƩŽ
sĂůŝĚŝƚăĚĞŝƌŝƐƵůƚĂƟŽƩĞŶƵƟ
x PIANIFICAZIONE: ǀĞŶŐŽŶŽƉŝĂŶŝĮĐĂƚĞůĞĂƫǀŝƚăĚĂƐǀŽůŐĞƌĞ͕ŝďƵĚŐĞƚ͕ŝƌŝƐĐŚŝĞĚ
ĂŶĚƌĞŵŽĂƉƌŽŐƌĂŵŵĂƌĞƚƵƩĞůĞĂƫǀŝƚăĚŝĐŽŵƵŶŝĐĂnjŝŽŶĞĐŽŶŐůŝƐƚĂŬĞŚŽůĚĞƌƐ͘
WĞƌĨĂƌĞƵŶ͛ĂƫǀŝƚăĚŝƉŝĂŶŝĮĐĂnjŝŽŶĞŝůƉƌŽũĞĐƚŵĂŶĂŐĞƌĚĞǀĞƐĞŐƵŝƌĞůĂƐĞƋƵĞŶnjĂĚĞůůĞ4
tнϮ,͕ŽǀǀĞƌŽ͗
o WHAT?
ĞƚĞƌŵŝŶĂƌĞĐŽƐĂĐ͛ğĚĂĨĂƌĞƉĞƌƌĞĂůŝnjnjĂƌĞů͛ŽƉĞƌĂ͕ŽǀǀĞƌŽĚĞƚĞƌŵŝŶĂƌĞůĞ
ĂƫǀŝƚăŶĞĐĞƐƐĂƌŝĞ͘
o WHO?
ĞƚĞƌŵŝŶĂƌĞĐŚŝĨĂůĞĂƫǀŝƚăŝĚĞŶƟĮĐĂƚĞƉĞƌůĂƌĞĂůŝnjnjĂnjŝŽŶĞĚĞůů͛ŽƉĞƌĂ͘
o WHEN?
ĞƚĞƌŵŝŶĂƌĞƋƵĂŶĚŽǀĞŶŐŽŶŽƐǀŽůƚĞůĞƐŝŶŐŽůĞĂƫǀŝƚă͘
o WHERE?
ĞƚĞƌŵŝŶĂƌĞĚŽǀĞǀĞƌƌĂŶŶŽƐǀŽůƚĞůĞĂƫǀŝƚă͘
o HOW?
ĞƚĞƌŵŝŶĂƌĞĐŽŵĞǀĞƌƌăƌĞĂůŝnjnjĂƚĂů͛ŽƉĞƌĂŝŶƚĞƌŵŝŶŝĚŝƌŝƐŽƌƐĞƵƟůŝnjnjĂƚĞ͘
o HOW MUCH?
ĞƚĞƌŵŝŶĂƌĞƋƵĂůŝƐŽŶŽůĞƌŝƐŽƌƐĞĮŶĂŶnjŝĂƌĞƉĞƌůĂƌĞĂůŝnjnjĂnjŝŽŶĞĚĞůů͛ŽƉĞƌĂĞŝů
ďƵĚŐĞƚƌŝĐŚŝĞƐƚŽƉĞƌŝůĐŽŵƉůĞƚĂŵĞŶƚŽ͘
EĞůůĂƉŝĂŶŝĮĐĂnjŝŽŶĞǀĞŶŐŽŶŽŝĚĞŶƟĮĐĂƚĞĞĚŽĐƵŵĞŶƚĂƚĞƚƵƩĞůĞĂƫǀŝƚăĚĂ
ĐŽŵƉŝĞƌĞĞůĞƌĞůĂnjŝŽŶŝƚƌĂĚŝĞƐƐĞ͘sĞŶŐŽŶŽĚĞĮŶŝƚĞůĞƌŝƐŽƌƐĞŶĞĐĞƐƐĂƌŝĞĞůĞ
ƉĞƌĐĞŶƚƵĂůŝĚŝŝŵƉĞŐŶŽƉĞƌŽŐŶŝĂƫǀŝƚăĞǀŝĞŶĞĨĂƩĂƵŶĂƐƟŵĂĚĞŝƚĞŵƉŝĚŝ
ĐŽŵƉůĞƚĂŵĞŶƚŽĚŝĐŝĂƐĐƵŶĂĂƫǀŝƚăĞĚĞĮŶŝƚĞůĞĚĂƚĞĚŝŝŶŝnjŝŽĞĮŶĞ͘sŝĞŶĞŝŶŽůƚƌĞ
ĚĞĮŶŝƚĞůĞŵŽĚĂůŝƚăƉĞƌƐƵƉĞƌĂƌĞŝƌŝƐĐŚŝĚƵƌĂŶƚĞůŽƐǀŽůŐŝŵĞŶƚŽĚĞůƉƌŽŐĞƩŽ͘ /ŶĮŶĞ
ǀŝĞŶĞĨĂƩĂƵŶĂƐƟŵĂĚĞŝĐŽƐƟŐĞŶĞƌĂůŝĞƵŶĂƐƟŵĂƌĞůĂƟǀĂĂĚŽŐŶŝƐŝŶŐŽůĂĂƫǀŝƚă͘
x IMPLEMENTAZIONE (ESECUZIONE): &ĂƐĞĚŝƌĞĂůŝnjnjĂnjŝŽŶĞ͕ĐŽŵƉƌĞŶĚĞůĞĨĂƐŝĚŝƌŝĐŚŝĞƐƚĂ
ĚĞŝƉĞƌŵĞƐƐŝ͕ĂƉƉƌŽǀǀŝŐŝŽŶĂŵĞŶƚŽŵĂƚĞƌŝĞƉƌŝŵĞƉĞƌƉŽŝƌĞĂůŝnjnjĂƌĞů͛ŽƉĞƌĂ͘
ŽƉŽůΖĂƉƉƌŽǀĂnjŝŽŶĞĚĞůůĂƉŝĂŶŝĮĐĂnjŝŽŶĞĚĞůWƌŽŐĞƩŽĚĂƉĂƌƚĞĚĞůůĞƉĞƌƐŽŶĞĐŽŝŶǀŽůƚĞ͕
ŝŶŝnjŝĂůĂĨĂƐĞĚŝĞƐĞĐƵnjŝŽŶĞĚĞůůĞĂƫǀŝƚăƉŝĂŶŝĮĐĂƚĞ͘ƵƌĂŶƚĞƋƵĞƐƚĂĨĂƐĞ͕ƐŝƐǀŽůŐĞŝů
ƉƌŽĐĞƐƐŽƉƌŝŶĐŝƉĂůĞƌĞĂůŝnjnjĂnjŝŽŶĞĚŝĐŝžĐŚĞğƐƚĂƚŽƉŝĂŶŝĮĐĂƚŽ͕ƐƵƉƉŽƌƚĂƚŽĚĂĂůƚƌŝ
ƉƌŽĐĞƐƐŝĐŽŵĞ͗
o sĂůƵƚĂnjŝŽŶĞĚĞůůĞ ƉƌĞƐƚĂnjŝŽŶŝĚĞůƉƌŽŐĞƩŽƉĞƌǀĞƌŝĮĐĂƌĞ ĐŚĞƐŝĂŶŽĐŽŶĨŽƌŵŝ ĐŽŶ
ĐŝžĐŚĞğƐƚĂƚŽƉŝĂŶŝĮĐĂƚŽ͘
o &ŽƌŵĂnjŝŽŶĞĞƐǀŝůƵƉƉŽĚĞůůĞĐŽŵƉĞƚĞŶnjĞĚĞŝŵĞŵďƌŝĚĞůƚĞĂŵĚŝƉƌŽŐĞƩŽ͘
o 'ĞƐƟŽŶĞĚĞůůΖĂƉƉƌŽǀǀŝŐŝŽŶĂŵĞŶƚŽĚŝďĞŶŝĞƐĞƌǀŝnjŝŶĞĐĞƐƐĂƌŝ͘
>ĂĚŽĐƵŵĞŶƚĂnjŝŽŶĞŐĞŶĞƌĂƚĂŝŶƋƵĞƐƚĂĨĂƐ
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