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English III - Prova finale 6/5/2014

Unit 1 - Communication

Good communicators

  • Articulate
  • Coherent (clear and easy to understand)
  • Eloquent (able to express ideas well)
  • Extrovert (outgoing; opposite: introvert)
  • Fluent
  • Focused
  • Persuasive (good at influencing people)
  • Responsive (eager to react and communicate)
  • Sensitive
  • Succinct (concise)
  • Charismatic
  • To clarify
  • To digress (change the subject to give + info)
  • To explain
  • To engage (the ability to build relationships easily)

Bad communicators

  • Reserved (reluctant to speak)
  • Inhibited (reluctant to speak)
  • Vague (talking in a confused way)
  • Hesitant
  • Confused
  • To interrupt

Expressions

  • Face to face = Looking to another person
  • Causing offence = Upsetting or embarrassing someone by being rude or tactless
  • To get away with = Not be caught or punished when you have done something wrong
  • To make things up = Pretend something is true in order to deceive people
  • To keep in touch = Keeping writing or talking to someone, even though you do not see them often
  • Pitching to = Aiming an idea or product at someone

Idioms

Idiom Meaning
To put it in a nutshell To give the main facts in a short, clear way
To get straight to the point To talk about the most important thing
To hear it on the grapevine To hear about something because the information has been passed from one person to another in conversation
To put someone in the picture To give the latest information
To get the wrong end of the stick To not understand something
To be on the same wavelength To share similar opinions and ideas
Can’t make head nor tail of it To fail to understand anything
To talk at cross-purposes To not understand someone
To get it straight from the horse’s mouth To be told something by someone who has direct knowledge of it
To be like talking to a brick wall To try communicate with an unresponsive person
To keep someone in the loop To include someone in group communication
To beat about the bush To delay talking about something

Barbara Somma 1

English III - Prova finale 6/5/2014

Useful language

Asking for repetition

  • Sorry, could you repeat that?
  • Would/Could you spell that, please?
  • I didn’t quite catch that.
  • Could you speak up, please?
  • Could you say that again, please?

Checking information

  • Can I read that back to you?

Problems with understanding

  • Sorry, I’m not with you.
  • Sorry, I don’t follow you.
  • Sorry, I’m not sure I know what you mean.

Asking for more information

  • Could you give me some more details please?
  • Could you be a bit more specific?
  • Could you explain that in more detail?

Asking for clarification

  • What do you mean by....?
  • What does .... mean?
  • Could you clarify that?

Technical problems

  • Sorry, it’s a bad line. Can I call you back?
  • It’s a terrible connection.
  • I’m afraid I’ll have to get back to you later.
  • Sorry, we were cut off.

Summarising the call

  • Let me go over what we’ve agreed.
  • Let me just summarise...

Barbara Somma 2

English III - Prova finale 6/5/2014

Unit 2 - International marketing

Vocabulary: Marketing word partnerships

  • Marketing: Mix, strategy, plan, campaign, budget
  • Market: Adaptation, penetration, segmentation, leader, survey, sector
  • Product: Placement, portfolio, feature, range, launch
  • Customer: Profile, retention, base
  • Brand: Positioning, identity, extension, image, awareness, loyalty
  • Price: Promotion, rise, range
  • Advertising: Campaign, agency, slogan
  • Sales: Figures (numbers), forecast, targets
  • Global ambition

Useful language

Stating objectives

  • The purpose of the meeting this morning is to...
  • What we need to achieve today is...
  • Our objective here is to...

Expressing enthusiasm

  • That’s great!
  • That’s the best idea I’ve heard for a long time.
  • That’s an excellent suggestion.

Encouraging contributions

  • Don’t hold back.
  • Say whatever comes to mind.
  • Any other ideas?
  • At this stage, we want all your ideas, however crazy you think they are.

Agreeing

  • Yes, that’s a good idea because...
  • Absolutely, because...
  • Exactly, because...
  • You’re (absolutely) right because...

Barbara Somma 3

English III - Prova finale 6/5/2014

Unit 3 - Building relationships

Vocabulary: Describing relations

Positive meanings Negative meanings
Build up relations (make them better) Break off relations (not permanent)
Cement relations Cut off relations (permanent)
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Scienze antichità, filologico-letterarie e storico-artistiche L-LIN/12 Lingua e traduzione - lingua inglese
I contenuti di questa pagina costituiscono rielaborazioni personali del Publisher Mariabros di informazioni apprese con la frequenza delle lezioni di Professional English III e studio autonomo di eventuali libri di riferimento in preparazione dell'esame finale o della tesi. Non devono intendersi come materiale ufficiale dell'università Libera Università di Lingue e Comunicazione (IULM) o del prof Harris Fellow Paul.
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