Concetti Chiave
- Justin Ball from the Hotel and Travel Guide conducts a market research interview with Mrs. Fleming about her recent stay at The Eagle Hotel.
- Mrs. Fleming stayed at The Eagle Hotel for three nights in April with her husband.
- The hotel staff were described as friendly and very helpful by Mrs. Fleming.
- Her room was clean but a bit noisy due to its proximity to the lift; overall, she rated it as OK.
- Mrs. Fleming found the hotel restaurant very good, with excellent food, and noted the swimming pool was large but opened late.
[Dialogue: Listen and speak
Mrs Fleming: Hello
Justin: Hello. Is that Mrs Fleming?
Mrs Fleming: Yes, it is.
Justin: Hello, Mrs Fleming. My name’s Justin Ball from the Hotel and Travel Guide. We’re
Doing some market research for our guidebook.
Mrs Fleming: I see.
Justin: Now you were a guest at The Eagle Hotel recently. Is that correct?
Mrs Fleming: Yes.
Justin: Can I ask you a few questions about the hotel?
Mrs Fleming: Yes, of course.
Justin: Thank you. When were you at The Eagle?
Mrs Fleming: Oh, it was in April.
Justin: April. And how many nights were you there?
Mrs Fleming: Three nights.
Justin: Were you on your own?
Mrs Fleming: No, I wasn’t. I was with my husband.
Justin: Thank you. Now, can I ask you first about the staff at the hotel? Were they
friendly?
Mrs Fleming: Yes, they were, and they were very helpful.
Justin: What about the room? Was it very good, good, OK, or not very good?
Mrs Fleming: Our room was OK. It was a bit noisy because it was next to the lift, but it was very
clean. Yes, it was OK.
Justin: What about the restaurant?
Mrs Fleming: It was very good. The food was excellent.
Justin: Was there a swimming pool at the hotel?
Mrs Fleming: Yes, there was. There was a gym, too, but it was very small.
Justin: Was there a sauna?
Mrs Fleming: No, there wasn’t.
Justin: And what were the gym and the swimming pool like?
Mrs Fleming: I don’t know about the gym. We didn’t use it. The swimming pool was good. It was
big. But it wasn’t open until half past nine in the morning.
Justin: I see. So in general what was your opinion of the hotel?
Mrs Fleming: Oh, erm, good I think. I can’t say very good, but it was good.
Justin: Thank you very much, Mrs Fleming. That’s very helpful. Goodbye.
Mrs Fleming: Goodbye.
Domande da interrogazione
- What was Mrs. Fleming's overall impression of The Eagle Hotel?
Mrs. Fleming found The Eagle Hotel to be good overall. She appreciated the friendly and helpful staff, and although the room was a bit noisy, it was clean. The restaurant was very good with excellent food.
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