[Dialogue: Listen and speak
Mrs Fleming: Hello
Justin: Hello. Is that Mrs Fleming?
Mrs Fleming: Yes, it is.
Justin: Hello, Mrs Fleming. My name’s Justin Ball from the Hotel and Travel Guide. We’re
Doing some market research for our guidebook.
Mrs Fleming: I see.
Justin: Now you were a guest at The Eagle Hotel recently. Is that correct?
Mrs Fleming: Yes.
Justin: Can I ask you a few questions about the hotel?
Mrs Fleming: Yes, of course.
Justin: Thank you. When were you at The Eagle?
Mrs Fleming: Oh, it was in April.
Justin: April. And how many nights were you there?
Mrs Fleming: Three nights.
Justin: Were you on your own?
Mrs Fleming: No, I wasn’t. I was with my husband.
Justin: Thank you. Now, can I ask you first about the staff at the hotel? Were they
Mrs Fleming: Yes, they were, and they were very helpful.
Justin: What about the room? Was it very good, good, OK, or not very good?
Mrs Fleming: Our room was OK. It was a bit noisy because it was next to the lift, but it was very
clean. Yes, it was OK.
Justin: What about the restaurant?
Mrs Fleming: It was very good. The food was excellent.
Justin: Was there a swimming pool at the hotel?
Mrs Fleming: Yes, there was. There was a gym, too, but it was very small.
Justin: Was there a sauna?
Mrs Fleming: No, there wasn’t.
Justin: And what were the gym and the swimming pool like?
Mrs Fleming: I don’t know about the gym. We didn’t use it. The swimming pool was good. It was
big. But it wasn’t open until half past nine in the morning.
Justin: I see. So in general what was your opinion of the hotel?
Mrs Fleming: Oh, erm, good I think. I can’t say very good, but it was good.
Justin: Thank you very much, Mrs Fleming. That’s very helpful. Goodbye.
Mrs Fleming: Goodbye.
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